Network intelligence your whole organization can act on

When a degradation is reported, the first question is always the same: is it the network, the config, or the device? OctoCX answers it in seconds.

Every active device streams signal, IMS and bearer state continuously. When an alert fires, NOC teams drill from fleet view to a single IMSI in two clicks — with the full session timeline, RAN events, and configuration state at the moment of the incident.

No more "we can't reproduce it." The evidence is already there.

IMS migrations are high-risk. A 3% regression in VoLTE registration across a large cohort is invisible in core infrastructure KPIs — but shows up immediately in device telemetry.

OctoCX captures VoLTE and VoWiFi registration success rates per device cohort before and after the migration cutover. Degradation zones are detected geographically within hours. If a cohort crosses a threshold, an alert fires before the first NPS drop is registered.

Pre/post deltas are exportable for engineering review and regulatory reporting.

By the time a subscriber calls to cancel, the network problem that drove them there is weeks old. OctoCX closes that gap.

Individual device QoS profiles are built continuously — signal quality, data experience, voice reliability — and correlated with actual churn events. The result is a predictive model grounded in real network experience, not survey data.

CX teams get a ranked list of at-risk subscribers with the specific network condition driving the risk — so intervention is targeted, not generic.

Fraudulent SIM activations are designed to look like normal onboarding. They are invisible to infrastructure monitoring because the infrastructure sees a valid SIM, a valid activation, and a valid signal.

Device-level telemetry sees something different: the same device fingerprint activating multiple SIMs in a short time window, in the same location, none of them subsequently used for data or voice.

In a production deployment, this pattern exposed a sales team member reporting fraudulent new subscriber activations at scale. The anomaly was only visible because OctoCX tracks at the device, not at the SIM.

Regulators increasingly require operators to prove network quality of service with subscriber-level evidence — not aggregate infrastructure metrics.

OctoCX generates reports from actual device measurements: signal quality, data throughput, voice reliability and coverage — per subscriber, per geography, per reporting period. The data is collected passively and continuously, so no additional test infrastructure is needed.

Reports are exportable in structured formats ready for submission. Every measurement carries device context, timestamp and location for full auditability.

Traditional capacity planning relies on infrastructure utilization metrics — which only tell you what the network is handling, not what the subscriber is experiencing.

OctoCX adds the missing layer: real throughput, latency and congestion signals from the devices in each cell and geography. Areas where infrastructure looks healthy but subscriber experience is degrading surface before they generate complaints.

Equally important — underutilized areas with good device experience are identified and fed back to commercial teams as growth opportunities, closing the loop between network operations and sales strategy.