One platform. Four layers. No blind spots.
Every signal. Every experience. Delivered via API.
LENSCX is the intelligence and data layer. Carrier-grade datasets captured from every active device, configured to what your teams need and how they consume them — one source feeding engineering, operations, business and regulatory use cases.
Identify a throughput collapse affecting a specific cell sector during peak hours, correlated to RSRP degradation on a defined device cohort.
Engineering teams pinpoint coverage gaps with real subscriber evidence instead of inferred infrastructure KPIs, reducing optimization cycles.
- KPIs captured:
- 18
- Relevant to:
- NOC · Radio Engineering · Coverage Planning
Detect VoLTE setup failures tied to a specific firmware version across a geographic cohort before users report them.
Proactive identification cuts voice-related support tickets and protects NPS scores during IMS migrations.
- KPIs captured:
- 12
- Relevant to:
- NOC · IMS Engineering · Customer Experience
Identify devices with incorrect APN or VoLTE flags after a SIM swap or OS update and trigger automatic correction.
Configuration errors resolved without user intervention or support contact, directly reducing call center load from day one.
- KPIs captured:
- 9
- Relevant to:
- Customer Support · Device Management · Network Operations
Run scheduled or on-demand latency and packet loss measurements on a targeted device or cohort to validate a network change.
Operations teams confirm fix effectiveness remotely without a truck roll or user coordination.
- KPIs captured:
- 14
- Relevant to:
- Network Operations · QoS · Engineering
Correlate throughput degradation and RAM pressure on specific device models to identify OEM restrictions affecting data performance.
Separates network issues from device-layer causes, allowing engineering to prioritize correctly and avoid misattributed escalations.
- KPIs captured:
- 11
- Relevant to:
- Network Engineering · Product · Customer Success
Detect multi-SIM devices defaulting to a non-operator SIM for data, or eSIM profiles failing to activate correctly after onboarding.
Recover revenue from subscribers technically on the network but routing traffic through a competitor.
- KPIs captured:
- 8
- Relevant to:
- Revenue Assurance · Commercial · Customer Success
Segment degradation events by brand, model and Android version to identify systemic issues tied to a specific hardware or OS combination.
Accelerates root cause isolation and informs device certification and support priority decisions.
- KPIs captured:
- 7
- Relevant to:
- Device Management · Engineering · Support
Aggregate experience data by geography to build coverage and quality heatmaps that reflect actual subscriber conditions.
Capital planning and site acquisition decisions backed by real usage evidence rather than drive test samples.
- KPIs captured:
- 6
- Relevant to:
- Network Planning · Capital Investment · GIS
Detect SMS over IP delivery failures tied to IMS registration gaps on a specific network segment or device cohort.
Identify messaging degradation before it surfaces in churn signals or regulatory complaints.
- KPIs captured:
- 9
- Relevant to:
- NOC · Customer Experience · Regulatory
Every support ticket arrives with a full config, connectivity and permissions snapshot captured at the moment of the issue.
L1 agents skip information gathering and resolve on first contact, reducing average handle time and escalation rate.
- KPIs captured:
- 15
- Relevant to:
- L1/L2 Support · Operations · Quality
Review the full task history for any device, including trigger source, execution status and timestamp, during a post-incident review.
Full traceability for compliance, SLA defense and operational accountability without manual logging.
- KPIs captured:
- 6
- Relevant to:
- Compliance · Operations · SLA Management
Correlate SDK exceptions and Android errors with connectivity degradation events to identify OS or OEM restrictions breaking service silently.
Surface hidden device-layer failures that infrastructure tools cannot see and that users rarely report directly.
- KPIs captured:
- 10
- Relevant to:
- Engineering · QA · Device Management
No communication content. No sensitive user data. Encrypted or anonymized per deployment policy.
See your network through the device.
Book a 30-minute demo. We'll show you OCTOCX on a real operator fleet.